Returns & Exchanges
At SWELL Wakesurf, we want you to be completely satisfied with your gear; if you are not happy with your purchase, you can return unused items in their original packaging within 30 days for a full refund or exchange. Please ensure all boards, ballast bags, and accessories remain in brand-new condition to qualify for a return.
Initiate Your Return
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack Your Gear
Securely pack the items in their original shipping box, ensuring all protective padding is included to prevent damage to boards or fins during transit.
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
Receive Your Refund
Once our warehouse inspects the returned equipment, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing